The Fair Practices Office (FPO) was established in November 2003 to provide service to both injured workers and employers. It operates much like an internal ombudsman. The role of the office is to listen to client concerns, provide information on how the WCB system operates and try to resolve problems. Most files are resolved at the intake level but those requiring detailed review or investigation are referred to the Fair Practices Officer.

The Fair Practices Officer reports directly to the Board Members through the Chairman. The Office has one additional staff member, an Intake and Inquiry Officer.

Regular meetings are held with the Board Members to review the operations of the Office and to discuss concerns or trends that have emerged. Regular meetings are also held with the Chief Executive Officer, the Vice President of Operations, the Directors, team leaders and case managers.

The Office continues to receive a high level of cooperation from staff of the WCB. The vast majority of our recommendations are promptly accepted at the Case Manager, Team Leader or Director level. In a few cases, responses are delayed or inadequate and these are taken to the Executive level for review.

Read the 2009 Annual Report for the Fair Practices Office.

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