Quick Tips for Good Communication
1. Prepare - Write down your questions or concerns. This will help you organize your thoughts and clarify your concerns. Keep your claim number handy for easy reference.

2. Call or write - The first person to contact is the person who made the decision you question. If you call and are prompted to leave a message, please include your phone number, the reason for your call and claim number. Allow 24 hours for your call to be returned.

3. Ask questions - Ask why a decision was made and what policy or procedure that decision is based on. Ask for a copy of the policy or procedure.

4. Keep records - Keep a written history including dates, events, who you spoke to and when, records of payments, etc. Keep copies of documents and letters sent to you. When you ask questions, write down the answers given to you.

5. Stay calm - Speak as you would like to be spoken to. If you find yourself becoming upset, ask if you can call back later.

6. Get answers - If you have left numerous messages and have received no return call after a reasonable time period, ask to speak with a supervisor.