By discipline: Exercise Therapy

Practice Standards
Fee Schedule

To apply for accreditation with the WCB:

  1. Read the Practice Standards for Exercise Therapy Service Providers.
  2. Complete, print and sign the Accreditation Request form.
  3. Attach copies of your educational credentials (degree in exercise physiology or equivalent and your Certified Exercise Physiology or CEP designation).
  4. Attach copy of your current membership registration with the Canadian Society for Exercise Physiology.
  5. Fax your accreditation package to the WCB’s Health Care Services department to the fax number on the form.

Note: The WCB cannot process incomplete applications.

Health Care Services will review your application after receiving it. You will be notified by mail if your accreditation request was accepted. If accepted, the WCB will add your name to their Approved Providers List and will mail your WCB billing number to you.

Your accreditation is non-transferable; you can only bill for services from clinics you listed on your application. If you want to add a clinic to your portfolio, submit a separate accreditation request for that clinic before you begin treating customers there.

Authorization to treat is not required for exercise therapy where treatment meets Section B of the Practice Standards and the Soft Tissue Guidelines.

Physiotherapists billing form (PHYS)
  • Summarize all services provided during the billing period using the Physiotherapists billing form (PHYS).
    • Payment can only be issued if the invoice meets the criteria. The following information is required:
    • Worker’s name
    • Worker’s address
    • Provincial health number
    • Date of birth
    • Billing period
    • Caregiver number
    • Clinic number
    • Exercise therapist’s name
    • Exercise therapist’s address
    • Exercise therapist’s phone and fax number
    • Fee code(s)
    • Fee code amount
    • Number of units

The WCB will not pay any account rendered by a physician, surgeon, hospital or other health care professional or institution for medical aid service if application for payment is received by the WCB after a twelve-month period from the time the medical aid is administered to an injured worker. See Procedure PRO53/2006.

Retain your daily record of the service you provide to our customers in case an audit is required.

If you have submitted an invoice that does not have the correct amount of units (too many/not enough) in this case an adjustment/addition needs to be made to your original invoice.

How to make an adjustment/addition to an invoice:

Write Adjustment/Addition on the top right hand corner of your invoice.

Adjustment (Amending a fee code that has already been paid)

To make an adjustment to a fee code that was already paid, the WCB needs to reverse the number of units you indicated on the original invoice, then reissue the correct amount of units. You can do this by:

  1. Print off original invoice that needs adjusting
  2. Bracket the fee code, number of units and extended total for each line you want reversed
  3. To show your adjustment: At the bottom of your invoice indicate the fee code, the new number of units, and the new total for each fee code you want paid
  4. Provide the new invoice total

See Billing adjustment example.

Addition (For a fee code that was not billed on your original bill)

  1. Print off original invoice that needs adjusting
  2. To show your addition: At the bottom of your invoice indicate the new fee code, the new number of units, and the new total for each fee code.
  3. Provide the new invoice total

If you use the WCB Online Services to retrieve your original invoice:

  1. Login on to your WCB Online Services account
  2. Click on Medical Invoices
  3. Click on Review Forms
  4. Find the form you need to adjust
  5. Click on the edit icon
  6. Worker information will be displayed, scroll to bottom and click Next
  7. Invoice details will be displayed, scroll to bottom and click Next
  8. Injury details will be displayed, scroll to bottom, click Review
  9. Your invoice will appear
  10. Print
  11. Follow the instructions above to manually make adjustments/additions

Submit to the WCB by emailing or fax 1.888.844.7773.

You are encouraged to register for a WCB Online Services account, which will allow you to view medical documents and your cheque history.

The WCB issues payment to caregivers weekly and provides vouchers to confirm that the payments that were issued. These vouchers may include explanatory codes to provide detail regarding specific services.

Submit a Direct Deposit Application to receive your payment by electronic transfer.

Under provincial legislation, care providers do not require a signed release from an injured worker in order to provide medical information to the WCB.

Exercise Therapist submit their report with the biomechanical provider using any of the following forms:

First, you will conduct an intake biomechanical examination of the injured worker during the initial visit. Subsequent visits will follow the guidelines found in the Practice Standards for Exercise Therapists.

Return to work should generally be part of each worker’s treatment plan. For more information, see our Recovery and Return to Work brochure.

When treating WCB customers, health care providers assume certain roles and responsibilities. The WCB relies on all health care providers to ensure that:

  • All workplace injuries requiring medical aid are promptly.
  • All treatment is necessary and consistent with established agreements.
  • All invoices accurately reflect the services provided.

When treating WCB customers, you should:

  • Know and follow the Practice Standards for Exercise Therapy Service Providers.
  • Follow the fee schedule created for exercise therapists.
  • Show ethical practice standards on a day-to-day basis. This includes informing any potential WCB customer of business relationships you may have with their employer, so the worker can decide whether they want to choose you as a care provider.
  • Avoid mentioning in either your clinic’s advertisements or personal advertisements that you treat WCB customers or you are affiliated with the WCB in any way.