Terms of use (Protocol) for Saskatchewan Workers’ Compensation Board’s Twitter Account

The Saskatchewan Workers’ Compensation Board’s Twitter account (@SaskWCB) is managed by our Communications Department. We use Twitter as a communications tool and outreach channel to reach and engage with our stakeholders.

Please note: We do not endorse the views expressed in tweets posted by users, and in no way verifies or confirms the accuracy of those tweets.

This account should not be contacted if you want to file a claim. Please visit our website for information and the necessary forms.

Content and Frequency:

If you follow @SaskWCB, you can expect to receive information including, but not limited to, the following:

  • The latest updates to our Policy and Procedures Manual
  • Information about programs and services
  • Alerts about WCB content (news, publications, campaigns, events, etc.)
  • Information about job opportunities at Saskatchewan WCB
  • Interesting facts on workplace injury and injury prevention
  • And much more…

We will occasionally retweet content that we believe is of value to our audience. This is especially likely when the content is relevant to our stakeholders.

The number of tweets posted each business day will vary and may depend, for example, on the number of articles and publications and updates being released.

Availability:

We recognize the Internet is a 24/7 medium, and your tweets, direct messages and @Replies are welcome at anytime. However, posting and moderating will occur during regular office hours, Monday to Friday. Messages posted after business hours or on weekends and statutory holidays will be read as early as possible.

During emergency situations, we will provide additional coverage as required.

Twitter may occasionally be unavailable. We are not responsible for a lack of service caused by Twitter downtime.

Messages and @Replies:

The WCB welcomes feedback and ideas that are constructive and relevant to its followers. All messages and @Replies will be read and any emerging themes or helpful suggestions will be passed on to the appropriate people in the organization.

However, we may not be able to respond to all individual messages. They will be handled on a case-by-case basis. For general inquiries, please contact us.

Inappropriate Material:

We discourage and will ignore comments that:

  • Are libelous, abusive, rude;
  • Attack or discriminate against any other individual or group based on race, national or ethnic origin, colour, religion, sex, age or mental or physical disability;
  • Contain threats or harassment
  • Violate an individual’s privacy policy
  • Break copyright rules
  • Contain spam or links to malicious websites.

We reserve the right to ignore and block followers that reply or message us with content that is deemed inappropriate as described above.

Following:

Our decision to follow a particular Twitter account does not imply endorsement of any kind. Similarly, the appearance of a Twitter user as a follower of WCB does not imply endorsement. We will only follow the account of other workers’ compensation boards and other organizations publishing information relative to its mandate.

Links to other websites:

Tweets posted on our Twitter account may include, for your convenience, links to websites that are not under the responsibility of the Saskatchewan WCB. We are not responsible for the accuracy, currency or reliability of the content, and are not endorsing the sites and their content in any way.

Privacy:

We are committed to respecting the privacy of individuals. Our account, @SaskWCB, is hosted by Twitter, a third-party service provider. We encourage you to read the Twitter Privacy Policy.

Saskatchewan WCB employees on Twitter:

Some Saskatchewan WCB employees may tweet through their own personal accounts, under their own names or pseudonyms. Despite their professional affiliation with the Saskatchewan WCB, their tweets do not represent the official position of the Saskatchewan WCB, and should be considered the product of each individual as a private citizen.

Media Enquiries:

Media representatives are asked to refrain from submitting questions or requests through our Twitter account. Media requests should be directed to our Communications team.

General Enquiries:

We are committed to serving its customers in a prompt, reliable, courteous and fair manner. For general inquiries, please contact us.

We reserve the right to change or modify its Twitter protocol without notice.

 

 

                                                                        Updated November 12, 2013