Empowering WCB staff to make meaningful changes for customers

Empowering WCB staff to make meaningful changes for customers Even though Amber Van Parys was hearing impaired when she starting working for the Saskatchewan Workers Compensation Board in 2008, she had no trouble fulfilling her duties as a Claims Entitlement Specialist, thanks to her hearing aids and a special phone and headset provided by her employer. “I was able to do my job happily and without stress,” says Van Parys, in an email. “I felt my employer had gone out of their way to ensure this, which meant very much to me.” But after returning to work after the births [...]