Our Vision, Mission, Values and Beliefs
We aim for excellence each and every day. We rely on our corporate vision, mission, values and beliefs to reach it.
We eliminate injuries and restore abilities.
We will be a customer‐centric organization that continuously seeks to add value for our customers through a culture of continuous process improvement.
Our corporate values are the standards by which our actions and decisions are to be considered and judged by others.
- Safety: We relentlessly pursue Mission: Zero ensuring all employees have the healthy and safe workplace they deserve.
- Respect for People: We recognize the value and worth of every individual and their contribution to our success and we treat everyone in an open, honest and dignified way.
- Excellence: We strive for perfection and seek improvement and innovation every day in how we carry out our work in service of our customers.
- Collaboration: We work hand-in-hand with our partners and with our customers to deliver on their expectations and meet their needs.
- Customer Focused: We create an exceptional experience for all customers and we bring their perspective to the forefront of our conversations and improvement efforts.
Our corporate beliefs enable a culture of continuous process improvement and are core to creating a customer‐centric organization.
Customer Experience: Workers and employers expect and deserve excellent service.That’s what employers pay for.
- People: Our people expect leadership to provide a healthy and engaging environment. Healthy and engaged staff are better positioned to serve our customers.
- Mission: Zero: Every injury is predictable and preventable. Even one injury is too many. Our customers rely on us to help them eliminate injuries. Our staff deserve to work in a safe and secure environment.
- Financial: Customers expect us to deliver value through our services and programs at a fair and reasonable cost and to meet all our obligations now and in the future.
- Timeliness: Customers rely on us to deliver service at the right time, when they need it.
- Quality: Customers rely on us to deliver defect‐free service.