Our Vision, Mission, Values and Beliefs
We aim for excellence each and every day. We rely on our corporate vision, mission, values and beliefs to reach it.
To excel in the development and delivery of both workers’ compensation and prevention programs and services.
We will be a customer‐centric organization that continuously seeks to add value for our customers through a culture of continuous process improvement.
Our corporate values are the standards by which our actions and decisions are to be considered and judged by others and are rooted in our Code of Corporate Conduct and Ethics.
- Mission: Zero – we will achieve our mandate without compromising, first and foremost, the health and safety of our employees.
- Respect for People – those we serve and those we work with will be treated with respect and consideration.
- Fairness – those we serve and those we work with will be treated equally and without prejudice or bias.
- Honesty – we are truthful with those we serve and those we work with.
- Openness – our programs and services are easy to access and to understand, and our decisions and actions are clear, reasonable and open to examination.
Our corporate beliefs enable a culture of continuous process improvement and are core to creating a customer‐centric organization.
Customer Experience: Workers and employers expect and deserve excellent service.That’s what employers pay for.
- People: Our people expect leadership to provide a healthy and engaging environment. Healthy and engaged staff are better positioned to serve our customers.
- Mission: Zero: Every injury is predictable and preventable. Even one injury is too many. Our customers rely on us to help them eliminate injuries. Our staff deserve to work in a safe and secure environment.
- Financial: Customers expect us to deliver value through our services and programs at a fair and reasonable cost and to meet all our obligations now and in the future.
- Timeliness: Customers rely on us to deliver service at the right time, when they need it.
- Quality: Customers rely on us to deliver defect‐free service.