Customer notification during the COVID-19 outbreak:

WCB offices are closed to the public

Wage-loss payments for workers with accepted WCB claims will continue as scheduled. Workers must sign up for direct deposit to minimize payment delays.
For WCB claim inquiries, please email: askwcb@wcbsask.com or call 1.800.667.7590.
For WCB employer account inquiries, please email: employerservices@wcbsask.com or call 1.800.667.7590.
Care providers, please submit your reports and invoices through your WCB online services account.
The WCB’s preferred method for the submission of forms, reports or receipts is by emailing forms@wcbsask.com. Please send either a picture (JPEG) or a PDF document.

Document name

Reversing Decisions

Document number

POL 23/2014

Effective date: January 1, 2015

Application: Claim and employer account decisions

Policy subject: Reconsiderations and appeals

Purpose:

To provide administrative guidelines for reversing decisions.

BACKGROUND

The Workers’ Compensation Act, 2013 (the “Act”) authorizes the WCB to rescind, alter or amend any decision it has previously made (Section 20(5)).

POLICY

The WCB may reverse decisions when:
1. There is new evidence.
2. The Medical Consultant provides a contrary opinion regarding the relationship of medical issues to the injury and/or employment.
3. The Appeals department, Assessment Committee or Board Members provide a contrary decision to that of the decision maker.
4. Operations or Employer Services staff determine that the original decision is unreasonable.
If a reversed decision results in the termination of benefits, POL 17/2010, Termination of Compensation Benefits – Notice, will apply.