Effective date: September 1, 2016
Application: All audio and video recordings.
Policy subject: Privacy and access to information
Establish guidelines around the use of audio and video recordings.
Customer, for the purpose of this procedure, means a claimant, employer or any other external person WCB staff has contact with in the course of business.
Audio includes any data collected on audio communications, monitoring of telephone calls, or recordings of incoming and outgoing telephone calls or recordings of meetings that occur between WCB staff and customers. This procedure is not intended to apply to voicemail communications in the ordinary course of business.
Video includes video recordings of video feeds and/or recordings from surveillance cameras placed inside and outside of WCB offices, and video recordings of meetings that occur between WCB staff and customers.
Purpose of Collection
Monitoring and Recording
Retention and Disposal
The Workers’ Compensation Act, 2013
The Freedom of Information and Protection of Privacy Act; The Health Information Protection Act.
ADM PRO 06/2016 Audio and Video – Monitoring and Recording (WCB Staff)
ADM PRO 02/2008 Reporting Losses – Theft or Fraud (WCB Staff)
ADM PRO 05/2016 Safety and Security – Workplace (WCB Staff)
ADM PRO 05/2016 Safety and Security – Workplace – Guidelines (WCB Staff)
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