WCB planned systems outage
Alert message
The WCB’s systems will be offline for planned improvements beginning at 12 p.m. on Nov. 27 until 8 a.m. on Dec. 2.
During this planned outage, our services will continue and staff will be available to help you by phone, email or in person.
For support on:
- Business account transactions: Call 1.800.667.7590 or email employerservices@wcbsask.com.
- Claim or payment inquiries for an existing claim: Contact your regular WCB representative or call 1.800.667.7590.
- New injury claim submission or reporting: Call 1.800.667.7590 or email forms@wcbsask.com.
- General inquiries: Call 1.800.667.7590.
Thank you for your patience.
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Clearance letters
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Learn what a clearance letter is and how to request one.
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Important definitions
Principal: A person or business that hires a contractor to do work or services.
Contractor: A person or business that is hired under contract by a person or business to perform work or services. A contractor is also called a subcontractor. Learn more about reporting contractors to the WCB.
What is a clearance?
A clearance is a letter from the WCB that tells the principal they can make a payment to a contractor for completed work. Clearances are obtained after the work is completed, but before payment is made. You must get a clearance before paying any contractors. It releases you from having to pay for any amounts not paid on a contractor’s account.
All contract situations require clearances. By requesting clearances, principals protect themselves from having to pay any overdue premiums the contractor owes the WCB. They also help the WCB identify new employers and ensure that all employers are being treated fairly.
After you request a clearance, you will be advised of your status and how to proceed:
- Cleared — pay the contractor.
- Deemed — no account; considered your worker.
- Hold — do not pay the contractor; wait for more information.
- Demand — pay the WCB the requested sum from the amount you owe the contractor.
- Pending — a review of the contractor’s account is required; wait for more information.
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Request a clearance letter
You can request clearance letters online through your secure WCB online account.
Contact
For specific inquiries
If you are:
- ready to register your business
- requesting a clearance letter
- revising or updating your payroll
- discussing your statement of account and/or making a payment
Employer services department
For independent and confidential advice
If you are looking for:
A dedicated resource for supporting employers in Saskatchewan. The Employer Advisory Centre is your go-to for answering questions, providing support materials, offering advice, and connecting you with the right information and contacts.
Employer Advisory Centre