Potential Canada Post disruption

AVOID PAYMENT DELAYS: Potential Canada Post mail disruption could delay mailed WCB customer payments, forms and letters

Get ahead of the potential Canada Post mail strike by signing up for direct deposit to receive automatic payments. To receive your payment, fill out a direct deposit form and send it to the WCB by email or fax.

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Psychological injuries

All workers covered by The Workers' Compensation Act, 2013 are eligible for compensation and medical treatment if they suffer a psychological injury from being directly exposed to a traumatic event, a series of traumatic events or a substantial work-related stressor as part of or in the course of their employment. This coverage applies to all industries and occupations covered by the Act. Find out more.

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Document name

Reversing Decisions

Document number

PRO 23/2014

Effective date: January 1, 2015

Application: Claim and employer account decisions

Policy subject: Reconsiderations and appeals

Purpose:

To provide administrative guidelines for reversing decisions.

DEFINITION

Customer means a worker, surviving dependent spouse, or employer.

BACKGROUND

POL 23/2014, Reserving Decisions establishes the process for reversing decisions.

PROCEDURE

General

WCB staff will reverse decisions only after careful consideration.

Reviewing and Reversing Decisions

If Operations staff decide to reverse or significantly alter a decision, they must get approval from one of the following:
1. Team Leader.
2. Assistant Director of Operations, or
3. Executive Director of Operations.
If Employer Services staff decide to reverse or significantly alter a decision, they must get approval from one of the following:
1. Manager, or
2. Director of Employer Services.

Communicating Decisions

If the WCB reverses a decision, the WCB staff member that made the reversal will:
1. Discuss the reversal with the customer in person or by phone, and
2. Send a letter to the customer that outlines the reasoning for the reversal.

Appeals – Reversed Decisions

Customers can appeal reversed claim decisions. The following policies will apply:
1. POL 21/2013, Appeals – Claims.
2. POL 20/2013, Appeals – Employer Accounts
3. POL 22/2013, Board Appeal Tribunal.